Terms and conditions

(We, Us, Our or The Company Refers To Cleanify PRO UK Ltd Trading as Cleanify PRO)

(You, Your, The Customer, The Client Refers To The User of Our Services)

(Operatives, Cleaners, Providers, Service Partners Refers To The Person(s) Carrying Out The Services On The Behalf Of The Company. These Person(s) Will Be Conracted By The Company and Provide Services As Employees Or On A Self Employed Basis Or A Subcontract

These terms and conditions govern the use of our services.

By accepting your quote and placing an order with us, you are expressly agreeing to the following terms and conditions
All prices quoted are inclusive of VAT.
Payment is due upon completion of the cleaning service. Payment may be made by bank transfer or credit/debit card using the details on your invoice. We do not accept cash or cheque, by accepting your quote and placing an order with us you are agreeing to make payment using bank transfer or debit/credit card
If payment is not received within 14 days of the completion of the cleaning service, late payment fees will be applied. The fee will be 10% of the total amount due, plus interest of 5% above the Bank of England base rate. The customer cannot raise claims of unsatisfactory works or complaints against us if the customer has an unsettled invoice older than 14 days
If a booking is cancelled less than 48 hours before the scheduled cleaning time, a cancellation fee of 50% of the total cost of the cleaning service may be charged.
If we are unable to gain access to the property at the scheduled time, a fee of 50% of the total cost of the cleaning service may be charged. We will make 3 attempts to contact The Customer and will wait for no more than 30 minutes, if at which point we have been unable to gain access to the property the booking will be cancelled and The Customer will be liable for a cancellation fee of 50% of the total booking price
All cancellations must be made in writing and sent to hello@cleanifypro.co.uk
We reserve the right to cancel any of our services and bookings. The customer shall bring no claim against us for cancelling any of our services or bookings
These terms and conditions are governed by English and Welsh law.
Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the English and Welsh courts.
We reserve the right to amend these terms and conditions at any time. Any changes will be published on our website and will take effect immediately upon publication.
The Customer agrees that due to the nature of the cleaning services the Company guarantees only to correct any problems reported within a reasonable time equal to 48 hours upon completion of the cleaning services. Failure to do so will entitle the Customer to no claim against us.
If the customer or their representative is not present at the time of the cleaning completion, no claim can be made against us for unsatisfactory work nor can any complaints be raised
We require all bookings to be “signed off” by the customer or their representative. If the customer or their representative is not available for the “sign off” we will sign the works off ourselves and mark the job as completed and satisfactory
We may require entry to the property of the claim as soon as possible in order to rectify any problems.
We reserve the right to cancel the service on the day of the booking if the client has not provided running hot and cold water and/or electricity in the property to where the service has been booked. Failure to provide running hot and cold water and/or electricity gives us the right to cancel the service/booking where we will demand 50% payment of the total booking price. The customer expressly agrees to this condition upon placing a booking with us
The customer agrees that they have a working fire and smoke detection alarm within the property to where the service has been booked. Failure to have a working fire and smoke detection system in place gives us the right to cancel the service/booking where we will demand 50% payment of the total booking price. The customer expressly agrees to this condition upon placing a booking with us
The customer agrees that they have a working gas and carbon monoxide detection alarm within the property to where the service has been booked. Failure to have a working gas and carbon monoxide detection alarm system in place gives us the right to cancel the service/booking where we will demand 50% payment of the total booking price. The customer expressly agrees to this condition upon placing a booking with us
In the event of a fire and/or outbreak of smoke and/or a gas or carbon monoxide leak, the company reserves the right to cancel all services immediately and without a claim of compensation or refund from the customer. We reserve the right to demand 50% of the total booked price where services have been cancelled by the company in the event of any of the above scenarios. Should any of our operatives suffer injury or death, or any damage or loss of property belonging to the company, our operatives, our providers or subcontracted service partners we will seek a financial claim for damages from the person(s)responsible for failing to make safe the property via a working fire and smoke detection system and or a working carbon monoxide and gas leak detection system, to the property to which services have been booked.
The customer agrees that the property to which services have been booked is structurally safe and is aware of no structural issues to the fabric of the property, both internally or externally. The customer should make the company aware if there are structural or safety issues to the fabric of the property, both internally and externally, failure to do so will result in the immediate cancellation of the booking, to which the company will demand a 50% cancellation fee of the total price of the booking. Should any of our operatives suffer injury or death, or any damage or loss of property belonging to the company, our operatives, our providers or subcontracted service partners we will seek a financial claim for damages from the person(s)responsible for failing to make safe the property, to the property to which services have been booked.
The customer agrees that they understand their obligations as per the Construction (Design and Management) Regulations 2015 (CDM 2015) should services be booked in relation to any construction cleaning
We reserve the right to cancel all services and bookings where the customer demands that the company and its operatives, providers and service partners use customer-supplied cleaning chemicals, equipment or tools. We reserve the right to demand 50% of the total booking price should the company cancel the services where the customer refuses to allow the company and its operatives, providers and service partners to use our cleaning chemicals, equipment or tools
The customer agrees that they can bring no claim for compensation or refunds in the event that the company cancels the service or booking nor can they claim for loss or damages in the event that the company and its operatives, providers or service partners use customer-supplied cleaning chemicals, equipment or tools
The Customer agrees to inspect the work immediately upon the completion of the cleaning and to draw the cleaners’ attention to any outstanding issues while they are still on site. The cleaners will provide any such additional work to the Customer’s complete satisfaction.
If the Customer’s third party representative instructed by the Customer is not present at the time of completion of the cleaning services to inspect the work then no claims regarding any cleaning issues can be made against us.
If the Customer instructs a third party to inspect the result from the cleaning service then the Company must be notified before completion of the service.
In case of a third party inspecting or refusing to inspect the result from the cleaning service then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
Any refunds or adjustments must be requested to Us directly and subject to approval by Us.
The Customer waives his right to stop payment on his card or protest a Bank Transfer payment.
While the Company cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, We request all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaners.
In case of confirmed damage, caused by cleaners, the Company will attempt to repair the item at its cost. If the item can’t be repaired We will rectify the problem by crediting the client with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning service rendered.
We will not be responsible for damage due to faulty and/or improper installation of any item also old/worn out/damaged items. All surfaces (i.e., marble, granite, wood flooring and work tops etc, .) are assumed sealed and ready to clean without causing harm.
No claims will be entertained if the Customer has an outstanding balance aged more than 14 days.
The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with:
Its failure to provide its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
Late arrival of Company’s cleaners at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the Company’s cleaners may arrive with a delay or the cleaning visit may be re-scheduled.
An existing damage to the Customer’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods;
Non satisfactory result from the cleaning services due to the Customer or third party walking on wet floors or using appliances during or shortly after the cleaning process;
The Company will not be liable for any damages worth £40.00 or less.
The Company will not be liable for any odours arising during and/or after cleaning service when this is due to factors such as, lack of ventilation, and/or appropriate heating.
The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer if the Customer has an outstanding balance aged 14 days or more from the date the payment was due.
If the Customer requests key/s to be collected by the Company’s operative from an address outside the postal code of the Customer’s address then a £10.00 charge will apply. The charge will cover only the pick up of key/s. If said key/s need to be returned back to the pick up address or any other address another charge of £5.00 will apply.
If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Customer’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
The quotation excludes the clearing of debris left by tradesman or building work unless otherwise stated.
Our operatives are happy to move furniture. Due to Health and Safety regulations one cleaner will attempt to move only furniture that requires no more than one person.
The Company will arrange an immediate replacement should an operative can’t attend a scheduled visit, and will inform the Customer prior to the visit. The time may vary due to the last minute needed rearrangements.
All fragile and highly breakable items must be secured or removed.
The Customer will ensure that all valuables are stored away when work is provided and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customers failure to comply with this obligation.
The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.
These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties rights or obligations under the contract.
The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.

These terms and conditions outline the rules and regulations for the use of Cleanify PRO UK's Website, located at https://cleanifypro.co.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Cleanify PRO if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Cleanify PRO, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Cleanify PRO UK and/or its licensors own the intellectual property rights for all material on Cleanify PRO. All intellectual property rights are reserved. You may access this from Cleanify PRO for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Cleanify PRO
Sell, rent, or sub-license material from Cleanify PRO
Reproduce, duplicate or copy material from Cleanify PRO
Redistribute content from Cleanify PRO

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Cleanify PRO UK does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Cleanify PRO UK, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Cleanify PRO UK shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Cleanify PRO UK reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Cleanify PRO UK a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Cleanify PRO UK; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Cleanify PRO UK. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Cleanify PRO UK's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.